Last updated July 19, 2026
BayFlow provides booking, lead-intake, and customer follow-up software for independent auto repair shops. When you send a service request through a shop's BayFlow booking page, BayFlow processes that request on the shop's behalf.
Only what you give us in a service request: your name, phone number, vehicle year/make/model, a description of the problem, any photos you attach, and the appointment time you choose. We also record when the shop updates the status of your request.
To deliver your request to the shop you contacted and to send you the messages you agreed to: a confirmation of your request, appointment reminders, replies from the shop, and — after a completed visit — a review invitation. We do not sell your information, and we do not use it for advertising to you.
You only receive texts if you check the consent box when sending a request (or if you call a shop and we text you a booking link after a missed call). Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to any BayFlow text to opt out at any time, or HELP for help.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your request is shared with the auto shop you contacted — that is the point of the service. We use infrastructure providers (hosting, telephone carriers) to store data and deliver messages. We do not share your information with anyone else.
You can ask the shop, or BayFlow, to delete your personal information from BayFlow at any time, and we will remove it from our active systems.
For privacy questions, contact the shop you booked with directly, or reply HELP to any BayFlow text message.